As a long-standing Apple Certified Consulting firm, our typical approach to support, consultation and maintenance involves one of four options, or a combination of all four, as needed.
The initial step with all projects is the exploration of the current operating environment to discover all deployed software and hardware relevant to the chosen project, as well as any potential anomalies or areas of concern.
Following discovery, an initial report is typically generated documenting findings, summary, scope of work, methodology, assumptions, deliverables and timelines. If needed, the initial report is then followed up by interim and final reports as the project proceeds
Following the review of the initial report generated during the reporting stage and the addressing of requests for additions/omissions, final pricing for any hardware/software additions deemed necessary is collected and final purchasing decisions made.
The proposed solution is introduced and all relevant hardware, software and services installed and configured..